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Customer Service |
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Improving customer
service is one thing business people talk about a lot, far more than
they manage to produce.
It appears to most
customers that good customer service is a thing of the past.
While business people did not intend that
result, they can all develop a list of reasons why it has happened. |
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Most employees believe
that the customer service function is someone else's job. To support that thought, company after company has created a
customer service department. It must be their job. |
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This powerful, interactive workshop, not only gets every employee to
understand that it is every employees job to provide excellent
customer service, but it also shows them how their future raises
and management opportunities are based on providing excellent customer service. They truly get involved. |
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In this workshop,
employees will learn - |
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* - What customer service
really is. |
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* - Who is responsible for
it. |
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* - When do you provide it. |
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* - How to improve it. |
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* - Who benefits from
providing it? |
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* - Who benefits the
most? |
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